The Jez Rose Podcasts
Also available on ITunes
See Jez on You Tube
Have a Crap Day
Excellence in customer service is relevant now more than ever and with 40% of customers moving service provider because of poor customer service, it is imperative you don't lose customers unnecessarily.
This unique 60-minute presentation places everyone in the seat of a Superhero recruit, fast-tracking everyone to Superhero status in the world of customer service.
Evil, twisted super-villains exist who are hell-bent on destroying customer service - this presentation will not only explain who Doctor Moodio Bitchio and Invisogirl are and their evil plans but show you how to avoid becoming their evil clones by unleashing your Superhero powers in customer service.
However, this is just the beginning. Many clients recognise the enormous value of calling upon the International Superhero Association, benefiting from long-term strategies which maintain the energy, momentum and passion in your teams, long after the initial presentation is over.